NEW ACCOUNTS

Please Download our order form, you may send it to us via fax or email.

Order form

Fax: 718-305-5883
Email: Sales@classictouchdecor.com

New accounts please provide: Name, address and phone, tax id, Owners/officers name, Credit card on file with your order.

ORDERING

- Minimum opening order $250. Re-order minimum $150.

- Orders less than the minimum are subject to a $25 surcharge.

- All Back-ordered items will be shipped as available unless written cancellation is received from the customer. Back-orders under $50 will not be shipped.

PAYMENT

1. Prepaid: Check or Money Order

2. Credit cards - MasterCard or Visa: Please provide the cardholder name, card number, expiration date, street address and zip code that appear on the credit card billing statement.

3. Credit applications: (requiring bank information and three trade references) will shortly be available online but currently need to be requested from Customer Service and fully filled out. Please contact them at 888 388-6824 or email.

FINANCE CHARGES

15% or a $20 minimum finance charge will be applied to all past due accounts. Returned (NSF) or stop payment checks are subject to a $25 service charge.

SHIPMENT

- Orders are shipped out within the next week, depending on product availability.

- All orders ship by the most cost-efficient method (UPS, RPS or commercial carrier) unless otherwise specified.

Total price of available items will be charged at time of shipment. Backorder charges will follow as items become available.

DROP SHIP

We will gladly drop ship your items for an additional charge of $10.00

DISCOUNTS

Orders above $1,000.00 will receive a 10% discount.

RETURN POLICY

- Inspect your merchandise upon arrival. Breakage, shortages and/or defective claims of all nature need to be reported in writing within 10 days of receipt of merchandise. All items with excessive damage claims will require an emailed photo of the damage for immediate replacement. NO EXCEPTIONS.

- All claims need to be authorized by The Classic Touch Inc. Returns will not be accepted under any conditions unless written authorization is granted by Classic Touch Inc..

- Due to the hand-crafted nature of our product, variations in color, finish and markings are to be expected and are not accepted as the basis for returns.

Returns for Non Broken Items

Standard items are returnable for credit towards future orders. All returns must be submitted within 10 days and have to have a RMA # from Classic Touch Inc. You can receive this by contacting us via phone or email. All returns must be in resalable condition and a 15% restocking fee will be charged against the credit. All merchandise must be returned in the original shipping containers. Please note that shipping charges are non-refundable and return shipping arrangements are the responsibility of the purchaser. Refunds are only issued once we have received the merchandise.

CUSTOMER SERVICE

You are very important to us!

Please call our friendly customer service staff - they are dedicated to supporting you and your business.

If you have questions about freight, availability, product or anything else they can answer your questions or direct you through to someone who can. Our customer service department is available from 9:00 am to 5:00 pm EST Monday through Friday - please feel free to call, fax, mail or email in your inquiries.

Don't hesitate to contact us after hours as it happens quite often that somebody may be in the office.

Phone: 888 388-6824
Fax: 718-305-5883
Mail:
Classic Touch Inc.
199 Lee Ave. Suite # 153
Brooklyn, NY 11211
Email: info@classictouchdecor.com